Cibola Regional Communication Center
The Cibola Regional Communications Center (CRCC) is the primary Public Safety Answering Point (PSAP) for Cibola County. It is the responsibility of the CRCC to answer all 911 and non-emergency calls in the county as well as dispatch emergency services. CRCC dispatches for the Cibola County Sheriff's Department, the Grants Police Department, and all Fire and EMS for both the city and the county. CRCC has a total of 14 staff members, including the PSAP Manager, an Administrative Assistant, two Supervisors, and 10 Emergency Communication Specialists (ECS). CRCC is operational twenty-four hours a day, seven days a week. There is always at least two ECS on duty and during peak hours there are three on duty to assist in keeping up with emergency phone calls and radio transmissions. All dispatch personnel is required to graduate from the New Mexico Law Enforcement Academy with their Telecommunicator License within one year of employment.
911 Service, Commitment, Pride
What to Expect When Calling 911
The Dispatcher will answer the phone with, “911, where is your emergency?” The reason for this is in case there is a disconnection of the line, CRCC will start the Police on the way. Some other common questions the dispatcher may ask:
- Where is your Emergency?
- What is your phone number?
- What is your name?
- What is going on?
- If a medical call, how old is the patient?
- Any descriptions of suspects? Vehicle or clothing.
- Is there a license plate number?
- What is the direction of travel? Where did the vehicle go?
- Are there any weapons involved? This includes things such as guns, knives, bats, boards and so on. Anything that can harm another human is a weapon.
- How many people are involved?
- If it is a fire call, what type of fire is it? Brush? Structure? Vehicle?
- What color is the smoke?
- Is there anyone stuck in the house?
- If it is a motor vehicle accident, are there any injuries?
- Is there anyone stuck in the vehicle?
Each call is unique and the dispatcher has to tailor the questions to the incident. This is just an example of some of the questions, there may be many more to help responding units paint a picture of the incident prior to arrival.
PLEASE DO NOT HANG UP THE PHONE UNTIL YOU ARE TOLD TO DO SO BY THE DISPATCHER! There is critical information that is needed and calling the dispatch center, yelling, and then hanging up the phone will delay responders.
We are committed to providing prompt, accurate, and reliable Enhanced-911 and emergency dispatch service for all of those that we serve. Such services shall be provided in a courteous, responsive, and professional manner.